Returns & Refunds Policy

As a consumer buying at a distance, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. This period starts on the day you (or someone you designate) take physical possession of the goods.

To exercise this right, notify us within the 14 days at Closdejakub@gmail.com, stating your order details. You then have a further 14 days to return the goods.

• To be eligible for a refund under the right of withdrawal, wine must be returned unopened, with the seal intact, undamaged, and in its original condition and packaging.
• You are entitled to handle the product only to the extent necessary to establish its nature and characteristics — as you would when inspecting it in a shop. You are liable for any diminished value of the goods resulting from handling beyond what is necessary, including a loss of value caused by improper storage. Wine is sensitive to heat, light, and temperature fluctuation; if a returned bottle shows signs of damage or deterioration consistent with improper storage (for example heat damage, leakage, a pushed cork, or spoilage), it is no longer in resaleable condition, and we may reduce the refund accordingly or decline the return for that bottle.
• Opened, damaged, or otherwise non-resaleable bottles cannot be accepted under the right of withdrawal.

Since we deliver personally within the Amsterdam area (approximately 30 km), returns are arranged directly with us. Contact us at Closdejakub@gmail.com and we will agree a time to collect the goods or for you to return them. The cost or arrangement of the return will be confirmed with you at that time.

• Because we deliver and collect personally, we assess the condition of returned bottles at the point of collection.
• Once we have received the goods and confirmed they meet the condition requirements in section 2, we will refund the amount paid for those goods within 14 days, via the same payment method (Stripe / iDEAL).
• Where a returned bottle shows a diminished value due to handling or storage beyond what is necessary to inspect it, we may deduct that loss of value from the refund, or — where the bottle is no longer resaleable — decline the refund for that bottle. We will explain any such deduction to you.
• We may withhold the refund until we have received and assessed the goods.

If a product arrives damaged, faulty, or is not what you ordered, contact us as soon as possible at Closdejakub@gmail.com. In these cases we will arrange a replacement or a full refund, including any applicable costs, in line with your statutory rights. This is separate from and in addition to the right of withdrawal.

The right of withdrawal does not apply to goods that, once their seal is broken, cannot be returned for reasons of health or hygiene — this includes opened bottles of wine. It may also not apply to specific products clearly marked as made to order or where the price depends on fluctuations in the market that we cannot control; where such an exception applies, it will be stated clearly before purchase.

For any return, refund, or complaint: Closdejakub@gmail.com.